Return & Exchange Policy

We recommend that you purchase a sample before you make a full purchase. Once you have the tile in hand you will know if you love it or need to keep looking. 

 

Tiles returned in sale-able condition will be refunded the original cost of the tile, minus a restocking fee. You will be charged 15% restocking fee, unless 25% restocking fee was indicated on the product page.

All return shipping charges and arrangements are the sole responsibility of the customer.

Samples, Supplies and Tools, Closeout sales, Special Orders, and Shipping Charges are final sale and non-returnable/ non-refundable.

All returns must be in the original box and in new and unused condition. Please pack the return items very well – tile is very fragile. We will not be able to issue credits for any items returned broken, used, or altered in any way.

Materials sold by the box must be returned only by full boxes. Partial boxes will not be accepted for a refund. 

The safest way to send material back is usually the same way as we shipped it to you. If we shipped your order by freight it is because it will break if shipped ground. Field tiles must be returned by freight on a pallet. We highly recommend to insure your return shipment for the total value of the contents. Collect a shipment receipt with the tracking # from the shipping carrier. 

Once we receive your return and inspect it, you will be issued a refund within 7-10 business days based on the original form of payment. If you do not see the refund on your payment method, please check with your bank or credit card issuer as they may not show refunds on your statement immediately

Cancellation Policy

Please let us know as soon as possible if you need to make any changes to your order. Once your order has shipped, it cannot be edited or canceled.