Terms & Conditions

This Agreement contains the terms and conditions that apply to Customers for purchases from Licari Tile & Stone  (hereinafter referred to as “Licari Tile”). A Customer is anyone that makes a purchase in person, by phone call, or from our website. By placing an order, a customer agrees to be bound by and accepts this Agreement as applicable to Customer’s purchase of product(s) from Licari Tile, and/or the Licari Tile Internet Website www.licaritile-stone.com hereinafter named the “Site.” As a condition of sale, Customer agrees to be bound by and accepts these terms and conditions.

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ORDER ACCEPTANCE POLICY

Customer’s receipt of an electronic or other form of order confirmation does not signify Licari Tile's acceptance of Customer’s order, nor does it constitute confirmation of Licari Tile's offer to sell. Licari Tile reserves the right at any time after receipt of Customer’s order to accept or decline Customer’s order for reasonable cause including but not limited to product(s) no longer available, failure by Customer to satisfy payment terms, product suitability to project, and/or breach by Customer of this Agreement. If payment has been remitted for the purchase and Licari Tile cancels Customer’s order, Licari Tile shall forthwith issue a refund equal to the amount remitted for the unaccepted or cancelled order.

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PRICE 

Prices are subject to change at any time without prior notice.

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TAXES

Customer is responsible for all sales, use, excise, value-added and other charges associated with the order, however designated, including any duties, clearance charges or other destination charges.

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SCOPE OF WORK

Licari Tile is NOT a contractor and does NOT perform or contract for the installation of any product or project. Licari Tile does not assume responsibility, nor shall it be liable for a contractor’s work or the installation of any of its products. All tile is subject to variation in shape, shade and size. All tile measurements are supposed and not precise.

Absent any specific instructions, generally accepted industry guidelines must be adhered to, including, but not limited to, Tile Council of North America Handbook and Marble Institute of America Dimensional Stone Design Manual.  

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QUOTES VIA PHONE OR EMAIL

Quotes can be sent via email. Once you email a request for a quote, we will send you a quote back via email. We ask that you please check the quote completely for an error. Please check the quantity, product name, finish and sizes of the products along with the date it will be shipped approximate date of arrival and shipping address. If there are any errors or changes, please email us immediately. Once we receive your confirmation that everything is correct, your payment will be received and your order will be sent to our shipping department. Please note that changes cannot be made once your order has shipped. Quotes are only valid for 3 days and may change thereafter, if you do not accept the quote at the time sent, and decide you want the products a few days later please call or email to confirm that those prices are still available. 

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PROCESSED ORDERS

All orders are processed in the order they are received. We have the right to change this with or without any notice. If you decide to cancel or edit your order, you should immediately notify us Via Email. info@licaritile-stone.com

Once your order has shipped, it cannot be edited, changed, or canceled.

Please note, if you wish to cancel an order that has been processed but not packed yet, a 5% cancellation fee will be deducted from your refund.

If order was packed and ready for shipment, a 10% to 15% restocking fee applies depending on the product type.

We are not responsible for late deliveries. We are not responsible for the scheduling of your project or any delays.

We recommend that you plan and give ample time for the order to be delivered before your scheduled installation. We Highly recommended you order samples  prior to placing an order. 

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CUSTOM AND SPECIAL ORDERS 

Custom or special orders may not be cancelled, exchanged, or returned for any reason.

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SHIPPING

It is Customer’s responsibility to provide correct contact information that allows the shipper to contact Customer when a shipment is made. Best phone number needs to be provided for immediate contact. Additional storage and/or shipping charges and other warehouse charges may apply if Customer cannot be contacted, or is not available, to receive the product; or if the product is redirected upon Customer’s request.

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If a shipping rate is quoted at an incorrect rate due to typographical error or error in pricing information received from Carrier, Licari Tile shall have the right to refuse, adjust, or cancel any orders placed whether or not the order has been confirmed or whether or not payment has been remitted. Full refund will be given. 

 

Customer is responsible for inspecting all the freight for shortages or signs of damage upon receipt of goods. All freight, loss, and damage claims must be filed with Licari Tile within 48 hours from the moment the shipment was delivered.

Customer should not refuse a shipment. Otherwise,  return shipping costs will be the responsibly of the customer. In the event a shipment is refused, the order will incur additional shipping charges that the customer will be responsible for paying. Refused shipments are subject to return shipping costs and a 15% to 25% restocking fee depending on the product type.  

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Express shipments: Cutoff time for Express shipments to ship same day is 12:00 pm PST. Express deliveries are not guaranteed. We do not refund express shipping costs due to a carrier failure to deliver the order on time. Please see FedEx Service or other Carrier used for Updates for more information.

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Licari Tile shall not be responsible for delivery delays caused by the shipping carrier, weather, pandemic, acts of God, acts of war, strikes, accidents, border/custom delays, traffic, force majeure, natural catastrophes or other delays which are beyond the exclusive control of Licari Tile.

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DAMAGE

The products that we ship are fragile by nature. On average we expect to have 2% - 3% of the tile broken to some degree ( chipped edges, scratches etc. ). Scratched or damaged tile can still be installed when used for cuts. Any amount up to 5% is still considered acceptable and no claim will be honored. These damaged tiles can be used for smaller areas or for the cuts you will need to make to install. If breakage is above 5%, you would need to have it noted on the logistics receiving document and take pictures. Please make a claim with us within 48 hours of receiving the order. Once you receive the delivery if no claim was made and delivery is acceptable. No other claim will be accepted.

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DAMAGE DURING INSTALLATION

If the tile is damaged during installation or installed incorrectly by the customer or customer’s installer, Licari Tile is not responsible for returns, exchanges, or refunds of any kind. Installation of material constitutes acceptance.

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RETURNS

An order can be returned for a store credit within 15-days from the delivery date. Customer is responsible for freight costs back to the point of origin. All products approved for return will be charged a 15% to 25% restocking fee depending on the product type. All returns must be authorized in writing, in advance by Licari Tile . A copy must accompany the return for credit to be issued. All returns must be in the original box and in new and unused condition.

For closeout sales, sample orders, and special orders, shipping charges are final and non-returnable/non-refundable.

Materials sold by full carton must be returned only by full cartons. No partial cartons will be accepted for a return.

All returns must be properly packed and insured. Tiles that arereturned in broken, damaged, or used condition will not be credited. Custom or special orders may not be cancelled, exchanged, or returned for any reason.

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EXCHANGES

Color variation of tiles may vary. Please request lot photos and/or purchase a sample to ensure you like the color, finish, design, etc. of the tile prior to ordering. If you’re not pleased with the variation of your tiles when your order arrives and want to exchange for a different lot, please note that you will be responsible for return shipping and a 15% restocking fee. Contact our support team at info@licaritile-stone.com within 15 days from delivery in order to be eligible for an exchange.

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DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Licari Tile does not warrant any product. Licari Tile does not give a warranty on any product. We also do not claim a product is for a specific use. Licari Tile does not warrant any product for any specific use or installation or Installation procedure or maintenance practice.  If a product comes with any type of manufacture warranty Licari Tile does not imply such warranty. The claim and communication would be with the Manufacturer. Upon purchasing or installing or using any product, Customer (buyer) waives all claims relating to the product including but not limited to all claims relating to express warranties and / or ,statutory or implied warranties,    warranties against hidden or latent defects. Licari Tile disclaims all such warranties. All purchases are "AS IS", and with all faults. Licari Tile shall not be liable for any special or consequential damages from the ownership, use, or maintenance of any product by any person or otherwise. Licari Tile's maximum liability pursuant to these terms and conditions of the sale shall be limited to and shall not exceed the contract price for the goods sold and paid for and received by the customer. Licari Tile's tears and conditions of sale included herein shall supersede any terms provided by customer via purchase order or other type of agreement.  

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INDEMNIFICATION

Customer agrees to indemnify, defend and hold harmless LICARI TILE and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions of Sale or the documents they incorporate by reference, or Customer’s violation of any law or the rights of a third-party.

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SEVERABILITY

In the event that any provision of these Terms and Conditions of Sale is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions of Sale, such determination shall not affect the validity and enforceability of any other remaining provisions.

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PRODUCT DISCLAIMER: Product: ALL Natural Stone.

Natural stone such as slate, marble, limestone, travertine, onyx, granite and all other Natural stone, are products of nature; and no two pieces of stone are exactly alike. Every piece of stone has unique natural variations, markings, shadings, and inclusions. It is natural not man-made,  it will include fissures, pits, open or dry seams, fossils or glass veins, and differ in regard to moisture absorption, surface finish, texture and coefficient of friction. These are not defects, but rather inherent characteristics of natural stone products, which will require periodic maintenance. All stone tiles and products should be sealed with an appropriate penetrating sealer prior to grouting to prevent the grout from staining the stone. It is recommended that these stones be resealed as part of normal maintenance. Licari Tile is not a contractor and does not perform or contract for the installation of any product or project. Licari Tile does not assume responsibility, nor shall it be liable for a contractor’s work or the installation of any of its products. Licari Tile makes no expressed or implied warranty, for any particular use. Customer is responsible for determining slip resistance suitability and maintainability. These products inherently lack uniformity and are subject to variation in aesthetics, color, shade, size, finish, tint, hardness, strength, resistance, density, etc. All tile measurements are estimated and not exact. Some products may be characterized by dry seams, pits, and fossils. In polished and honed stones, these pits are often filled during the manufacturing process or at the time of installation. These fills can occasionally pop out from normal wear and use. In these instances, it may be necessary to refill these voids as part of a normal maintenance procedure. Any samples submitted are with the understanding that these qualities are inherent in the nature of the product and are not to be considered latent defects. Licari Tile disclaims any liabilities after installation. 

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We recommend that each order include a minimum of 10% overage on any tile product. For large format tiles, anything

 24”  and larger, a minimum of 20% overage is recommended. All stone will vary from samples, and from piece to piece. 

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Description:

Product categories and classifications such as marble, limestone, travertine, onyx, granite are based on generally accepted industry acceptance. They do not necessarily reflect the geological composition of the material. In many cases, these materials are technically made of a different geological makeup. In addition, many stones commonly referred to as marble are geologically limestone. Products shown on the Site reflect the industry classification of products and do not necessarily reflect the geological composition. Licari Tile makes no guarantee or representation of the geological composition of any stone. In addition, the category reflected on the Site, should not necessarily be used for customs classification. If the geological composition is of importance, we suggest getting the product tested by a scientific laboratory. At the expense of the customer. Licari Tile will not be responsible for any type of testing. 

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Installation:

Natural stone requires blending, as they naturally vary from piece to piece and across different segments of your order. It is the responsibility of the installer to dry lay out all materials to obtain Customer’s approval of the blend before any tile is installed. This procedure is common practice in the installation of tile and stone and helps ensure the beauty of the finished installation. Performance of a blended dry layout of your product is a critical step in ensuring optimal results.

Licari Tile strongly recommends that you discuss these blending and dry layout guidelines with your contractor and installer prior to installation. Licari Tile is not a contractor and does not perform or contract for the installation of any product or project. Licari Tile does not assume responsibility, nor shall it be liable for a contractor’s work or the installation of any of its products.

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Samples:

Samples are for informational purposes only and are to be used solely as a general guide for product specification. Samples are a small piece of tile or one tile only. It is to show the material, color, and finish in person. They're not meant to be installed, but to give you the chance to feel and see the designs in person. The full-size product in a shipment may vary from the sample. Samples received are not to be considered an exact representation of products and only used as a general idea of product appearance. Licari Tile assumes no responsibility for any errors or perceived misrepresentations resulting from mislabeled or inconsistent product samples. Please be advised that images and products depicted on the Site are not meant to be exact representations of product appearance and may vary significantly depending on your chosen viewing device. All samples are final sale and cannot be returned, if an order is place we will credit the amount of the sample but not the shipping. Shipping costs are not credit. 

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COPYRIGHT

The entire content included in this site, including but not limited to text, graphics and images, is copyrighted as a collective work under the United States and other copyright laws, and is the property of Licari Tile. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Licari Tile or purchasing Licari Tile’s products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Licari Tile or to purchase Licari Tile’s products. You may use images for social media, blogs, only if images are credited to Licari Tile and a link or tag is included with the post. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Licari Tile. You further agree not to change or delete any proprietary notices from materials downloaded from the site. 

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CALIFORNIA PROPOSITION 65

Marble Dust. When cutting natural stone, please use common sense and be careful to protect your fingers, limbs, and anything else that a saw might cause damage to. Also, use the correct breathing equipment to protect your lungs while cutting. Products sold at Licari Tile may contain chemicals, including stone dust, which are known to the State of California to cause cancer, birth defects or other reproductive harm.

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TYPOGRAPHICAL ERRORS

In the event that a Licari Tile’s product(s) is mistakenly listed at an incorrect price, Licari Tile reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Licari Tile reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Licari Tile shall issue a credit to your credit card account for the charged amount and a cancellation notification will be sent to you along with the receipt of the refund.

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PARTICIPATION DISCLAIMER 

Licari Tile does not and cannot review all communications and materials posted to or created by users accessing the site and or any of our social media pages, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Licari Tile is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. Licari Tile reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Licari Tile  in its sole discretion.

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ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions of Sale shall not constitute a waiver of such right or provision. These Terms and Conditions of Sale and any policies or operating rules posted by Licari Tile on the Site or in respect to our products and services constitutes the entire agreement and understanding between you and us and govern your purchase of products and services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and Licari Tile (including, but not limited to, any prior versions of Terms and Conditions of Sale). 

Any ambiguities in the interpretation of these Terms and Conditions of Sale shall not be construed against the drafting party.

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GOVERNING LAW

These Terms and Conditions of Sale and any separate agreements whereby we provide you with our products and services shall be governed by and construed in accordance with the laws of the state of California.

Any suit, action, or proceeding arising out of, or relating to these Terms and Conditions of Sale must, and exclusively shall, be commenced and maintained in the Superior Court of Los Angeles County of the State of California, and each Party consents to such jurisdiction and venue. Service of process in any such suit, action, or proceeding shall be deemed sufficient and binding if served by certified mail at the addresses set forth at the beginning of this Agreement. The prevailing party in any such proceeding, or in any proceeding filed to enforce the terms of this Agreement shall be entitled to recover from the non-prevailing party its costs, including reasonable attorneys’ fees, incurred in connection with such proceeding.

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PROMOTIONS

Licari Tile at its discretion, may run special promotions including but not limited to price reductions, buy one get one free, or other types of offers. Any promotional offers are only valid on the orders placed and paid for during the advertised period of such promotions and will not be honored on past purchases that have been shipped prior to the Promotion or on any future orders where a delayed shipping is required. Licari Tile may cancel any Promotion at its discretion.

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USE OF SITE

Harassment in any manner or form on the site, blog, our social media, e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Licari Tile or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. 

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THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, Licari Tile may link to sites operated by third parties. However, even if the third party is affiliated with Licari Tile, Licari Tile has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Licari Tile. These linked sites are only for your convenience and therefore you access them at your own risk. Licari Tile is not responsible for any liability for use of these links. 

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CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms and Conditions of Sale at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions of Sale by posting updates and changes to the Site. It is your responsibility to check the Site periodically for changes. 

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CONTACT INFORMATION

If you have any questions about the Terms and Conditions of Sale you can contact us via email at info@licaritile-stone.com

or call 323-225-3000

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Assistance : If you have difficulty accessing any feature or functionality on this website or on any Licari Tile & Stone mobile app or tool, please feel free to call us at 323-225-3000 or email us at info@licaritile-stone.com and we will work with you to provide the information or item you seek,  through a communication method that is accessible for you (for example, through telephone, email support).

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